Customer Service Worker GERONTOLOGY

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The Community Services Worker Gerontology Program prepares graduates to work with programs in support of older adults. Students learn to be valuable members of care service teams and develop effective working relationships towards quality client care. They administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. With the aging population there is a great need in Ontario for such workers.

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Hamilton Institute for Health Personnel

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Program Duration

53 Weeks

Program Intakes
Class Type



Second Career, Financial Aid

OBSERVATIONIntroduction to Community Service WorkerEthics & Professionalism in Clinical Practice for CSWIntroduction to Sociology & Diversity FundamentalsCanadian Social Service System and Social PolicyThe Essentials of Abnormal Psychology including PharmacologyCommunications (Part 1) Interpersonal CommunicationsCrisis Intervention StrategiesBasic Counselling and Interviewing MethodsField Placement 1 – Field Placement Prep & Observation (1 day Mental Health and 1 day Gerontology). COMMUNITY MENTAL HEALTH SETTING Community Mental Health Assessment Community Mental Health Case Management Field Placement 2 – Supervised Practicum & Seminar Debrief (Mental Health Setting). LONG TERM CARE SETTING FOR OLDER ADULTS Gerontology Foundations & Life Span DevelopmentCommunications (Part 2) Strategies within a Multi-disciplinary TeamMental Health and Cognitive AgingActivation and Programming for Older AdultsGroup Methods including GerontologyContemporary Social Issues in Gerontology ??Field Placement 3 – Supervised ?Practicum & Seminar Debrief – (Gerontology Setting). CareersFederal, provincial and municipal governmentshospitalsNon-institutional health and social servicesHealth and social service associationsinstitutional health and social services firms

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