Additional information
| Province | Ontario |
|---|---|
| Colleges | Summit College Academic and Career Studies |
| program Categories | Business |
| Program Duration | 10 Weeks |
| Class Type | Hybrid |
| Funding | OSAP, Scholarship, Line Of Credit |
CUSTOMER SERVICE
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Equips students with invaluable transferable skills necessary for success in an amazingly diverse industry.
CUSTOMER SERVICE
Duration: 200 hours; 10?weeks at 4 hours/day?+ optional?practicum
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Course Outline
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Computer Foundations:
– Introduction to Computers and Windows
– Microsoft Word Level 1
– Microsoft Excel Level 1
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Customer Service:
– Quality Customer Service
– Interpersonal Communication Skills
– Personal Attributes
– Customer Service Awareness & Relations
– Sales from a Customer Service Perspective
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Job Search Training:
– Cover Letters
– Resume
– Mock Interviews
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Career Opportunities
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Call Centre Representative, Client Services Representative, Front Desk Agent, Dispatcher, Receptionist etc.
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Pre-requisites
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18 years or older
Proof of OSSD (diploma/transcript)??OR??Pass mature entrance exam
?Download BrochureCUSTOMER SERVICE?STUDENT TESTIMONIALS
“I had such a great experience studying here at Summit College. ?I had a teacher who really cares and makes sure that every single student achieved their goals. ?I’m feeling confident and ready for a new job in the Customer Service field.” – AB
“My experience at Summit College has been wonderful. ?I have learned a lot. ?I feel more confident about myself and also I feel that I am doing something important in my life…Learning about customer service, and knowing the different cultures is a rich experience that I have enjoyed. ?The teachers here were not only very helpful, but also very educated in all aspects of their teaching field.” – KH
