Additional information
| Province | Ontario |
|---|---|
| Colleges | Summit College Academic and Career Studies |
| program Categories | Business |
| Program Duration | 15 Weeks |
| Class Type | Hybrid |
| Funding | OSAP, Scholarship, Line Of Credit |
GUEST SERVICES AGENT
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Prepares students for work on the front line of the dynamic travel and accommodations industry. This exciting program provides students with the combination of transferable and specialized skills needed to succeed in a wide range of settings - motels, hotels, health clubs, resorts, etc.
GUEST SERVICES AGENT
Duration: 15?weeks?at 4 hours/day + optional?practicum
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Program Overview
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Summit?s Guest Services Agent Program is designed to provide graduates with the necessary customer service and technical skills to excel in the guest services industry. There is a particular emphasis on attention to operational aspects of the job that are increasingly computerized ? reservations, room selection, guest accounts and payment.
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The Guest Services Agent Program provides graduates with the combination of transferable and specialized skills needed to succeed on the front line of a diverse, communications-based field in a wide range of setting ? motels, hotels, health clubs, resorts, etc.
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Course Outline
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Computer Foundations
The Hotel Industry
Customer Service
Guest Services Agent Operations
Job Search Training
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Career Opportunities
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Guest Service Representative, Guest Services Agent, Hotel Front Desk Clerk, Hotel Front Office Clerk, Hotel Reservations Clerk, Room Clerk, etc.
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Pre-requisites
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18 years or older
Proof of OSSD (diploma/transcript)??OR??Pass mature entrance exam
?Download Brochure
