Dental Office Reception

Program Overview
The Certificate in Dental Office Reception program is designed to familiarize students with the clinical procedures of a dental office, ensuring the effective management of the business side of a general clinic or specialty dental practice.
The program is comprised of both practical and theoretical study of clinical and administrative procedures and provides learners with the skills and knowledge integral to the office environment and client management.
Graduates may perform a variety of tasks ranging from appointment booking, public relations and bookkeeping, to keeping financial records in a dental office environment.

Course Descriptions
CDOR 01: Keyboarding (40 hours)
This course introduces students to the fundamentals of correct keyboarding technique, whether they had previous keyboarding experience or not. They will learn through directed drills and timed drills, which help them refine their keyboarding techniques, to improve speed and accuracy. Upon completion, students will be able to type at a speed of 45 words per minute with five or fewer errors. Students will also develop both their proofreading and word processing techniques on the Windows Operating System.
CDOR 02: Business Communication (40 hours)
Students will study formal and informal business communication formats including letters, memos and business presentations. They will learn to apply these formats, choosing methods and appropriate technologies to communicate effectively with different audiences for a variety of purposes.
CDOR 03: Dental Terminology (40 hours)
This course introduces common dental terminology, covering a broad spectrum of topics from dental anatomy and oral structures to terminology applicable to general dentistry and dental specialties.
CDOR 04: Dental Office Procedures (60 hours)
This course is designed to provide students with an understanding of the administrative duties and professional responsibilities of a dental receptionist. Emphasis is placed on the development of the student?s ability to exercise initiative and judgment and to make decisions within the scope of his/her authority while ensuring the safety and well-being of patients. Communication, organization and human relations skills are emphasized on an ongoing basis throughout this subject.
CDOR 05: Dental Billing and Scheduling (60 hours)
This course is designed to introduce the student to automated dental billing software and procedures, including insurance documentation, treatment planning and estimates, patient financial plans, appointment control, recall systems, patient charts, medical and dental history, fee guides, codes, and fees.

Admission Requirements
General Admission Requirements for Domestic Students
Are you a domestic student?
You must prove the following:
You have successfully completed a B.C. Secondary School diploma or the equivalent of one
You are at least 19 years old before the first day of your program
English Language Proficiency Requirements for Domestic Students
Are you a domestic student?
You must show your language proficiency in ONE of the following ways:
You achieved a C+ (67%) or higher in BC English Studies 12, English First Peoples 12 or Literary Studies 12 or an equivalent course in Canada
You have completed two or more years in a row of full-time post-secondary education in English in one of the approved countries listed below OR you have completed three or more years in a row of full-time secondary school education in English in one of the approved countries listed below
You achieved a minimum score on one of the approved tests listed below
Approved Countries
American Samoa, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, British Virgin Islands, Cayman Islands, Dominica, Falkland Islands, Fiji, Gambia, Ghana, Gibraltar, Grenada, Guam, Guyana, Ireland, Jamaica, Kenya, Lesotho, Liberia, Malta, Mauritius, Montserrat, New Zealand, Nigeria, Seychelles, Sierre Leone, Singapore, South Africa, St Helena, St. Kitts and Nevis, St. Lucia, St. Vincent & The Grenadines, Tanzania, Trinidad & Tobago, Turks and Caicos Islands, Uganda, United Kingdom, United States of America, US Virgin Islands, Zambia, Zimbabwe
Approved English Language Proficiency Tests and Scores
Cambridge English Advanced (CAE): minimum score of 58 or C
The Canadian Academic English Language Assessment (CAEL): minimum score of 55
Canadian English Language Proficiency Index Program (CELPIP): General 6
Duolingo: minimum score of 110 (temporary due to COVID)
International English Language Testing (IELTS): academic level with a minimum overall score of 6.0
Test of English as a Foreign Language (TOEFL) internet-based test: academic level with a minimum score of 79-80 and a minimum of 19-20 on each band
Test of English as a Foreign Language (TOEFL) paper-based test: minimum score of 550 and a minimum of 23 each for reading, writing, and listening
General Admission Requirements for International Students
Are you an international student?
You must prove the following:
You have successfully completed a B.C. Secondary School diploma or the equivalent of one
You are at least 19 years old before the first day of your program
English Language Proficiency Requirements for International Students
Are you an international student?
You must show your language proficiency in ONE of the following ways:
You achieved a C+ (67%) or higher in BC English Studies 12, English First Peoples 12 or Literary Studies 12 or an equivalent course in Canada
You have completed two or more years in a row of full-time post-secondary education in English in one of the approved countries listed below OR you have completed three or more years in a row of full-time secondary school education in English in one of the approved countries listed below
You achieved a minimum score on one of the approved tests listed below
Approved Countries
American Samoa, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belize, Bermuda, Botswana, British Virgin Islands, Cayman Islands, Dominica, Falkland Islands, Fiji, Gambia, Ghana, Gibraltar, Grenada, Guam, Guyana, Ireland, Jamaica, Kenya, Lesotho, Liberia, Malta, Mauritius, Montserrat, New Zealand, Nigeria, Seychelles, Sierre Leone, Singapore, South Africa, St Helena, St. Kitts and Nevis, St. Lucia, St. Vincent & The Grenadines, Tanzania, Trinidad & Tobago, Turks and Caicos Islands, Uganda, United Kingdom, United States of America, US Virgin Islands, Zambia, Zimbabwe
Approved English Language Proficiency Tests and Scores
Cambridge English Advanced (CAE): minimum score of 58 or C
The Canadian Academic English Language Assessment (CAEL): minimum score of 55
Canadian English Language Proficiency Index Program (CELPIP): General 6
Duolingo: minimum score of 110 (temporary due to COVID)
International English Language Testing (IELTS): academic level with a minimum overall score of 6.0
Test of English as a Foreign Language (TOEFL) internet-based test: academic level with a minimum score of 79-80 and a minimum of 19-20 on each band
Test of English as a Foreign Language (TOEFL) paper-based test: minimum score of 550 and a minimum of 23 each for reading, writing, and listening
General Admission Requirements for Mature Students
Do you identify as a mature student?
To qualify, you must meet the following requirements:
You are at least 19 years of age
You have not completed a B.C. Secondary School diploma or the equivalent of one
Application Requirements
Mature Students must submit ALL of the following:
At least one letter of reference from a person who is not related to you
A statement of intent clearly outlining your career goals and your reasons for believing you will succeed in the program
A personal profile of 250 words or less
Additional Requirements
You must meet all of the program-specific and non-academic requirements where listed. In some cases, you may need to complete a placement exam to determine academic readiness.
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Additional Requirements for All Students
A minimum typing speed of 20 words per minute

Fees
Tuition fees for this program are due and payable at least 30 days prior to the cohort start date. Students with guaranteed funding arrangements will be exempt from this requirement provided that they produce documentary proof at least 30 days prior to the cohort start date.
All formats of the program are eligible for Canada Student Loans, other forms of government funding, and bank financing. However, students are responsible for making their own funding arrangements and are advised to contact the relevant funder well in advance of the start date to make an application.
Application and tuition fees for this program are as follows:
Application fee: $40 (Domestic Students) or $140 (International Students)
Tuition fee (Domestic): $3,300
Tuition fee (International): $4,290
Note: Tuition fees do not include the cost of the required textbooks.
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This program was reviewed and approved by the Registrar of the Private Training Institutions Branch of the Ministry of Advanced Education, Skills and Training.