Additional information
| Province | Ontario |
|---|---|
| Colleges | Evergreen College |
| Program Categories | Hospitality |
| Program Duration | 55 weeks |
| Program Intakes | |
| Class Type | Hybrid |
| Funding | Ontario Job Grant |
Customer Service Specialist
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If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You?ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.
Customer Service Specialist
Program Accreditation: Diploma
55 weeks ? Total hours: 1,040
Theory: 560 hours ? Internship: 480 hours
Program Overview
If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You?ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.
Career Opportunities
Customer Service Specialists are employed in a wide range of industries where customer service plays a vital role in operations. Graduates of this program are equipped with a strong foundation in business and client support, and are employed in number of careers, including client management, customer relations, various support services and more.
Admission Requirements
An Ontario Secondary School Diploma or equivalent; or be at least 18 years of age or older and pass an entry test. In addition, any international student application with no Proof of English Proficiency or who does not meet the English Proficiency requirement must first enroll in the English Preparation Program (EPP) before starting the diploma program.
Graduation Requirements
To successfully meet the program outcomes the student must:
Achieve a minimum mark of 65% in all of the module assignments and exams
Achieve a satisfactory rating in the internship evaluation
What You Will Learn
The course consists of 14 modules. These modules are covered in the classroom and the internship.
Projecting a Positive Image
Managing Workload Productivity
Developing Customer Relationships
Health & Safety and Special Needs Considerations
Internal Relations
Setting up the Computer
Using Microsoft Office Word, PowerPoint and Publisher
Using Microsoft Office Excel and Access
Other Software Applications and Business Machines
Direct Customer Service Support, Selling and Customer Retention
Employment Readiness Workshops
Trade Shows and Events
Workshops, Seminars and Social Events
Internship: The Customer Service Specialist students complete their education with 480 hours of internship experience.
