Customer Service & Information Clerk

Customer Service & Information Clerk Diploma
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today?s businesses.

Admissions Requirements

Grade 12 or equivalent. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

Career Opportunities

Careers which correspond to the skills learned include:

Library Clerk
Courtesy Receptionist
Complaint, Inquiries, or Information Clerk
Order and Payment Clerk
Customer Service Representative

CORE COURSES

Upon completion of the program the participant must demonstrate the following core competencies:

Keyboarding
Minimum 25 words per minute (WPM).
Operating Systems
Basic level of proficiency in a Windows operating system
Word Processing
Intermediate level of proficiency in Microsoft Word
Spreadsheets
Intermediate level of proficiency in Microsoft Excel
Database Management
Basic level of proficiency in Microsoft Access
Office Skills
Microsoft Outlook Level 1 and Office Simulations
Help Desk & Call Centre Skills
Call Centre Telephone Sales, Call Centre Equipment and Technology, and Team Dynamics and Personal Development
Business Skills
Business Math Skills and Applications, Business Verbal Communication, and Business English/Grammar
Job Readiness/Employability Skills
Job Search & On-the-Job Training