Additional information
| Province | Manitoba |
|---|---|
| Colleges | Robertson College |
| Program Categories | IT |
| Program Duration | 25 Weeks |
| Program Intakes | |
| Class Type | Virtual |
| Funding | Manitoba Student Aid, Scholarship, Bursary |
Computer Support Technician
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Learn how to effectively diagnose technical issues and guide customers through the problem-solving process. Develop a strong knowledge of computer hardware and operating systems.
Program Overview
The Computer Support Technician diploma program offers you the opportunity to become a skilled member of the IT profession.
As part of the diploma program, you will learn how to effectively field phone and email requests from customers seeking guidance on technical problems, diagnose the problem and patiently walk the customer through the problem-solving process.
You will have the option to write a limited number of certification exams pending course outcomes.
Learn the basic concepts of computer troubleshooting and repair, hardware components, operation concepts of computers
Learn to install, configure and troubleshoot computer hardware components
Learn to install common operating systems including Windows, Linux, and Mac and perform essential administration tasks
Explore the Linux operation system from the perspective of a system power user and administrator
Develop your knowledge in Windows Client Configuration including how to install, upgrade and migrate to Windows 10 and working within the Windows 10 operating system
Gain an overview of security essentials on computers and networks and learn to troubleshoot and resolve any identified security issues
Includes a course that prepares you to write the ITIL Foundation certification exam
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