Upon successful completion, of course, you will have gained strong working knowledge in the following areas:???Business?Communication???Answer telephone and electronic enquiries and relay telephone calls and messages. ?Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person.?Manage incoming regular and electronic mail and other material and co-ordinate the flow of information internally and with other departments and organizations. Record and prepare minutes of meetings.?Schedule and confirm appointments and meetings of employer.?Arrange travel schedules and make reservations.Office and AdministrationDetermine and establish office procedures.Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine?dictation?and handwritten copy.?Order office supplies and maintain inventory.?Compile data, statistics, and other information to support research activities.Supervise and train staff in office procedures and relevant software.?Organize,?coordinate,?and manage office events.